Shipping & Delivery

International Shipping & Customs

• What can I do if UPS import fees are charged multiple times?

Delivery Issues

• What can I do if accessories or a component of my item are missing?
• What can I do if the shipping status of my parcel does not change?
• What can I do if an item is missing from my delivery?

Shipping options

• Can I have my order delivered to a DHL Packstation?
• Can I specify a drop-off location for my delivery?
• Can I postpone the delivery of my order to a later date?
• How does express shipping work?
• What types of shipping are available?

Delivery status

• How long does delivery take?
• Where can I find my tracking number?

Shipping costs & delivery

• Can I change my delivery address after I have placed an order?
• What are the shipping costs?
• What are the shipping costs for international orders?