If an accessory or a single component is missing from a delivered item, please contact us. We will first check whether the missing part is included in the intended delivery and what solution is possible.
This includes, for example:
- Screws or assembly materials
- End caps
- Charging cables or power supplies
- Instruction manuals
- Components of a set
- Incorrect accessories
- Damaged accessories
What information do we need?
Please send us:
- Order or invoice number
- Item number or item description
- Exact description and quantity of the missing parts
- Photo of the complete delivered item
- Photo of the opened product packaging
- Photo of all contents of the packaging present
- For sets: photo of all received components
- If available: photo of the type plate, label or serial number
Please use our contact form for this:
https://support.sport-conrad.com/hc/de/requests/new?ticket_form_id=9636224667154
Selection: Order → Problem
What happens next?
We will check the intended delivery contents and clarify whether the missing or damaged accessory can be resent or replaced in another way.
Depending on the result of the check, the following are possible:
- Free reshipment of the accessory
- Procurement via the manufacturer or supplier
- An alternative solution by agreement
- In individual cases, return of the complete item
If a complete return is necessary, you will receive a free return label from us. The refund will be made after we have received the goods.
Can I use the item during the inspection?
In principle, yes.
However, if a safety-relevant component is missing, the item should not be used or assembled until the issue is resolved.
This applies, for example, to:
- Fixing screws
- Binding components
- Chargers or battery parts
- Bicycle components
- Parts of climbing or protective equipment
If in doubt, we will check for you whether use is still possible.
Shipping packaging damaged?
If the outer shipping packaging is already damaged, opened or repackaged on arrival, our separate procedure for missing items or damaged shipments applies.