In deliveries to third countries, it can occasionally happen that UPS import fees are charged multiple times for several packages of one order.

In this case, please contact our Customer Service so that we can check the situation.

What information do we need?

Please send us:

• Order or invoice number
• Tracking numbers of the relevant packages
• A brief description of the problem
• Both UPS invoices or payment requests, if already available

Depending on the cause, we will clarify the additional charge directly with UPS or refund you any excess UPS fee charged.

Please do not decide for yourself, based on the invoices, which charge should be paid, but contact us as early as possible.