Short answer
Yes. Many parcel carriers allow you to specify a drop-off location for a single shipment or on a permanent basis.
The arrangement is made directly between you and the respective parcel carrier. Sport Conrad cannot set up a drop-off location for you or communicate it to the parcel service provider.
How do I set up a drop-off location?
Depending on the parcel carrier, you can specify the desired drop-off location via the following methods, for example:
- through your customer account with the parcel carrier,
- via the parcel carrier’s app,
- through the tracking of an already dispatched order,
- or via a written drop-off authorisation offered by the parcel carrier.
The exact term may vary depending on the parcel carrier, for example:
- drop-off location,
- drop-off permission,
- drop-off authorisation,
- drop-off permit,
- preferred location,
- placement instructions.
A permanent authorisation often requires a customer account with the parcel carrier. A one-time drop-off can sometimes be set up directly via the tracking system.
Can I specify the drop-off location in the comments field of my order?
No. A note in the comments field of the Sport Conrad order does not constitute a valid drop-off authorisation.
Notes such as
“Please leave the parcel behind the garage.”
are not printed on the shipping label and are not automatically passed on to the parcel carrier.
Please set up the drop-off location directly with the responsible parcel carrier after receiving your tracking information.
What should a suitable drop-off location look like?
Choose a drop-off location that:
- is on your property,
- is freely and safely accessible to the delivery person,
- is protected from rain and other weather conditions,
- is not visible from the street or other publicly accessible areas,
- is sufficiently large for the shipment,
- can be clearly described,
- is protected from access by third parties and animals.
The parcel carrier may refuse the drop-off if the chosen location is not accessible, too small, unprotected, or not clearly identifiable.
For example, DHL requires that a desired drop-off location be freely accessible, adequately weather-protected, and preferably not publicly visible.
Is a drop-off location possible for every shipment?
No. Whether a drop-off location can be selected depends on the type of shipment, the parcel carrier, and the conditions at the desired location.
A drop-off may be excluded in cases such as:
- shipments requiring identity verification,
- shipments requiring age verification,
- shipments to be delivered personally,
- shipments requiring a personal signature,
- certain special services of the parcel carrier.
For large or bulky shipments, the chosen location must offer enough space and be safely accessible for the delivery person.
Who bears the risk after the drop-off?
If a shipment is properly left at the agreed location according to your valid authorisation and you are informed accordingly, the delivery is generally considered completed.
If the parcel is lost only after proper drop-off or is subsequently stolen, a refund or free replacement delivery is usually excluded.
However, this does not apply universally if there are discrepancies regarding the delivery, for example if:
- the parcel was left at a different location,
- no valid drop-off authorisation existed,
- the agreed conditions were not met,
- the drop-off location was not sufficiently protected,
- there is no sufficient proof of delivery,
- you were not informed about the drop-off,
- the parcel was left damaged.
DHL generally excludes its own liability after proper drop-off at the requested location, but reserves mandatory legal exceptions and certain culpable breaches of duty.
The parcel is marked as delivered but cannot be found
Please check the following first:
- the agreed drop-off location,
- garage, terrace, carport or outbuilding,
- letterbox or parcel box,
- possible alternative sheltered spots around the building,
- whether a family member or housemate has accepted the parcel,
- whether the parcel was left with a neighbour,
- any available delivery photo in the tracking system.
If you still cannot find the parcel, please contact our Customer Service as soon as possible.
What information do we need?
Please provide us with:
- your order number,
- your invoice number,
- the shipment tracking number,
- the responsible parcel carrier,
- the indicated delivery date,
- the agreed drop-off location.
A screenshot is usually not necessary, as we can check the shipment history and available delivery information ourselves.
What happens after your report?
We will verify the parcel carrier’s proof of delivery.
If there are discrepancies between the agreed drop-off location, the proof of delivery, and your information, we will request a delivery investigation from the parcel carrier. If necessary, an official inquiry will then be initiated.
You will receive feedback as soon as further information is available.
Important notes
- Always set up a drop-off location directly with the parcel carrier.
- A comment on your Sport Conrad order is not transmitted as a drop-off authorisation.
- Choose a sheltered and non-publicly visible location.
- Check the agreed drop-off location as soon as possible after the delivery notification.
- Report any discrepancies as soon as possible to our Customer Service.