Yes, in principle we can change your delivery address, billing address, or the recipient's name – but only as long as your order has not yet been released for picking.
Please therefore contact us as soon as possible after placing your order.
How can I change my address?
Please contact us as quickly as possible:
- via our contact form or
- by replying directly to your order confirmation.
Please be sure to include the following information:
- Your order number
- The complete previous address
- The complete new address
- The desired recipient name, if this is to be changed
- A telephone number for possible queries
Until when is a change possible?
A change to the delivery address, billing address or recipient is only possible as long as your order has not yet been handed over for picking.
As soon as you have received an email from us with the subject line
“Status information about your order”
processing in the warehouse will have already started. From this point on, we can no longer change your order details.
Can I change the delivery country?
Yes, the delivery country can generally still be changed as long as the order has not yet been handed over to the shipping provider.
Please contact us as quickly as possible via the contact form or reply directly to your order confirmation.
When changing the delivery country, the following points must be checked again, among others:
- Shipping costs
- Value added tax
- Possible customs clearance
- Available shipping methods
Once the shipment has been handed over to DHL, UPS or GO!, it is no longer possible to change the delivery country.
What applies if the parcel has already been dispatched?
DHL
Once the parcel has been handed over to DHL, we can no longer arrange a change of delivery address or recipient.
Any possible personal delivery options within the DHL app or the DHL customer account must be checked directly by the recipient with DHL.
UPS
For a UPS shipment that has already been sent, we can request a subsequent change of delivery with UPS.
Depending on the destination country, the following changes may be possible, for example:
- Change of delivery address
- Redirect to another address
- Change of recipient
- Redirect to another person
The change is only possible as long as the parcel is not yet out for delivery.
Please note that this is a non-binding request. Whether UPS can actually carry out the change depends on the current shipment status and the conditions in the respective destination country.
The original order and billing data are not changed by a subsequent UPS amendment.
GO!
For a shipment already handed over to GO!, we can request a change or redirect with the shipping provider.
Here too, the execution cannot be guaranteed and depends on the current shipment status.
Will I receive feedback?
Yes.
For a change before picking begins, we will inform you by email whether the change was successfully carried out.
For a subsequent request to UPS or GO!, you will receive feedback as soon as we have the response from the shipping provider.
Important notes
- Please contact us as soon as possible after placing your order.
- Always provide your order number and the complete new address.
- The delivery country cannot be changed after the order is completed.
- After the email “Status information about your order”, we can no longer change the data in the order.
- A subsequent change with UPS or GO! is only a request and cannot be guaranteed.
- If a UPS shipment is already out for delivery, no changes are possible.