Orders to Italy and Poland can be shipped by Sport Conrad with GLS.
How long does delivery take?
The standard GLS transit time is approximately:
- Italy: 3–5 working days
- Poland: approx. 2 working days
For GLS, working days are defined as Monday to Friday.
The actual transit time may vary depending on the destination region and the progress of the shipment.
How can I track my shipment?
As soon as your order has left our premises with GLS, you will automatically receive an email with your shipping information and the GLS tracking number.
Using the tracking link included, you can:
- check the current shipment status
- track the shipment’s progress to date
- view the expected delivery date
The shipment status does not change
If the status of your GLS shipment has not changed for several working days, or if you notice another problem with the delivery, please contact our Customer Service.
Please provide us with one of the following details, if possible:
- order number
- invoice number
- GLS tracking number
We will investigate the matter and, if necessary, initiate an investigation with GLS.
The shipment is shown as delivered but has not arrived
Please also contact our Customer Service.
GLS can investigate the delivery. Depending on the outcome, you may also need to complete and return to us a declaration of non-receipt of the shipment provided by GLS, signed by you.
My parcel or item was delivered damaged
Please contact us as soon as possible after receiving it.
To investigate transport damage with GLS, we generally require photos of:
- the outer packaging
- the inner packaging
- the damaged item
- the GLS shipping label with the tracking number clearly visible
GLS generally allows a maximum period of 7 working days after delivery for reporting transport damage. Obvious external damage should be reported immediately, if possible.
If the damage is safety-critical, please do not continue to use the affected item until the case has been resolved.
Who can I contact if there are problems?
If you have any questions about your GLS shipment, please contact the Sport Conrad Customer Service directly.
If possible, have your order number, invoice number or GLS tracking number to hand. This allows us to quickly identify your shipment and investigate the matter.