Yes, you can also use a store voucher for an online order.
Since store vouchers cannot currently be redeemed directly in the online shop, the credit will be applied after your order by our customer service.
It is important that you send us your voucher before the picking process begins.
How the redemption works
- Order your desired items as usual in the online shop.
- Enter the note “VOUCHER” in the comment field of your order.
- Reply directly to this email after receiving your order confirmation.
- Send us a clear photo of your voucher.
The photo must clearly show the following information:
- Voucher number
- Voucher value
- Voucher code
By when do I need to send the voucher?
Please send us your voucher as soon as possible after receiving the order confirmation.
As soon as you receive the email with the subject
“Status information about your order”
your order is already in the picking process.
From this point on, the voucher can no longer be credited to the order retrospectively.
What happens after my request?
After we have checked your voucher,
- the voucher will be manually assigned to your order,
- the voucher will be invalidated,
- and the voucher value will be credited to your order.
If you have already paid for your order, we will refund the voucher value to the original payment method used.
You will then receive a confirmation by email as well as a corrected invoice reflecting the voucher value.
What happens with a remaining balance?
The voucher value is higher than the order value
You will receive a remaining voucher, which will be enclosed with your shipment.
The voucher value is lower than the order value
If you have already paid your order in full, we will refund the voucher value to the original payment method used.
Additionally, you will receive a corrected invoice reflecting the voucher value.
For the payment method prepayment, the amount to be paid is already reduced by the voucher value in advance. You will therefore only transfer the remaining balance.
Can I combine the voucher with discount codes?
Yes.
Store vouchers can be used together with valid discount codes.
Do I have to send the original voucher?
No.
A clear photo of the voucher is sufficient for processing.
Example photo
The photo must clearly show the voucher number, voucher value and voucher code:
Will I receive feedback?
Yes.
After successful processing, you will receive a confirmation by email that your voucher has been redeemed and credited to your order.
Important notes
- Store vouchers cannot currently be redeemed directly in the online shop.
- Please enter the note “VOUCHER” in the comment field of your order.
- Then reply directly to your order confirmation.
- Be sure to send the voucher before the picking process begins.
-
After the picking process has started or after dispatch, crediting is no longer possible.
Questions?
If you have any questions, our customer service will be happy to help you: info@sport-conrad.de