You normally receive an order confirmation by email shortly after a successful online order. If you have not received a confirmation, please check the following: 1) Please check your email address for typos. A confirmation may fail if the address was entered incorrectly. 2) Make sure the payment was completed successfully. If not, the confirmation may not be sent. In that case, please contact our customer service for assistance. Our customer service will gladly help with any questions about your order. Please don’t hesitate to contact us. If you selected advance payment, please wait until you receive our invoice before making the transfer. You will receive the invoice within 2–3 days by email. The invoice contains important information such as the invoice number and our bank details. Please make sure to include the invoice number with your transfer so that your payment can be allocated correctly. We recommend reviewing the invoice carefully and paying only after you have received it. If you have questions about the invoice or payment, our customer service team will be happy to help.