Short answer
If the amount transferred is less than the invoice amount, we will inform you by email about the outstanding balance.
Your order will be processed further as soon as the full amount has been received and recorded in our bank account.
How do I pay the missing amount?
Please transfer only the outstanding balance specified in our email.
Please use:
- the same bank details as for your original transfer,
- your order number or invoice number as the reference.
Proof of payment is usually not required. What matters is the actual receipt of payment in our bank account.
When will my order be processed further?
As soon as the full amount has been received and recorded, your order will be released for further processing.
After dispatch, you will automatically receive your shipping confirmation with the tracking number.
What happens if I do not transfer the outstanding amount?
If the full amount is not received within three weeks of the invoice date, the order may be cancelled.
The part-payment already made will then be refunded to you.
Can I cancel the order instead?
Yes. Please contact our Customer Service for this.
In case of cancellation, the part-payment already received will be refunded.
Important note
For transfers from abroad, bank charges may result in the full invoice amount not being received by us. Please ensure that all transfer fees are borne by you.