Short answer
No. Proof of payment confirms that you have initiated the transfer, but it does not replace the actual receipt of payment in our bank account.
Your order will be processed further as soon as the full amount has been received and recorded by our accounting department.
Do I need to send proof of payment?
Normally, this is not required.
However, you may send us proof of payment if you wish to inform us that the transfer has already been made. This will not enable an earlier release of the order.
This also applies to the transfer of any outstanding balance.
What happens after the payment is received?
Once your payment has been fully received and recorded:
- you will automatically receive a confirmation by email,
- your order will be released for further processing,
- after dispatch, you will automatically receive your invoice, the shipping confirmation and the tracking number.
No additional message to our Customer Service is necessary.
Important note
Depending on the bank and country of origin, it may take some time for a transfer to be visible in our account. The decisive factor for processing is always the actual and fully recorded payment receipt.