The payment methods available to you depend, among other things, on the selected delivery country. The options available for your order will be displayed during the checkout process in the online shop.
Currently, we offer the following payment methods:
- Visa and Mastercard
- PayPal
- Klarna
- Advance payment by bank transfer
Payment with Visa or Mastercard
We accept credit cards from Visa and Mastercard.
Select payment by credit card during the checkout process and enter the following details:
- Credit card number
- Expiry date
- Card verification number or CVC
- if applicable, the payment confirmation required by your credit card provider
After successful authorisation, your order will be completed. You will then receive an order confirmation by email. Please also check your spam folder if necessary.
Other types of credit cards, for example American Express, are not offered.
Payment with PayPal
Select PayPal as the payment method during the checkout process. You will then be redirected to PayPal and log into your PayPal account there.
After you confirm the payment with PayPal, you will be redirected back to our online shop. After successful completion, you will receive your order confirmation by email.
Payment with Klarna
Klarna is an independent payment service provider. The Klarna payment options offered to you will be displayed directly during the payment process. The selection and authorisation are carried out exclusively by Klarna.
Klarna can also reject a payment. In this case, Sport Conrad only receives the information that the payment was not approved. We cannot see the reasons for the decision.
After a successful order, you will receive:
- the invoice for your goods from Sport Conrad,
- payment information, payment deadline and bank details from Klarna.
Please transfer the invoice amount exclusively to Klarna and not to Sport Conrad.
If you have any questions about your Klarna invoice, a payment already made, payment deadlines, reminders or instalment payments, please contact Klarna directly. Sport Conrad has no access to this payment information.
Payment by advance payment
Select advance payment as the payment method during the checkout process and complete your order.
After we have processed and invoiced your order, you will receive the advance payment invoice in a separate email. This contains:
- the invoice amount,
- our bank details,
- the invoice number for the payment reference.
The payment deadline is 14 days. During this period, the goods are reserved for you.
As soon as your payment has been received and posted by our accounting department, the order will be released for further processing and shipping.
Please note that processing takes longer with advance payment than with credit card, PayPal or Klarna.
Which payment method is suitable for an urgent order?
If you need your order as quickly as possible, we recommend one of the following payment methods:
- Visa or Mastercard
- PayPal
- Klarna
These payment methods can generally be processed faster than payment by advance payment.
However, a specific delivery time cannot be guaranteed. Delivery time also depends on availability, any necessary assembly and shipping.
How are refunds made?
Refunds are generally made via the originally used payment method.
Examples:
- An order paid with PayPal will be refunded via PayPal.
- A credit card payment will be credited back to the credit card used.
- For Klarna, Sport Conrad transmits the refund to Klarna.
If a Klarna invoice is still open, Klarna adjusts the outstanding amount or cancels the claim in the case of a full refund. If payment has already been made to Klarna, Klarna handles the further refund.
Can I order by phone or email?
Orders by phone or email can only be accepted with advance payment.
A telephone order is only possible if your address is already stored in our customer system.
If this is your first order, please send us your order in writing to:
info@sport-conrad.de
Please provide the following information in full:
- Billing address
- Delivery address
- Contact details
- Item description or item number
- Desired size, length and variant
- Quantity
Alternatively, you can order directly via our online shop.
Problems during payment
If a technical problem occurs during the payment process, please contact Customer Service via our contact form.
Select there:
Order → Problem
Please provide us with the following information if possible:
- Payment method used
- Exact error message
- Screenshot of the error message
- Device used
- Browser
- Date and time of the payment attempt
- Email address of your customer account
- Order number, if an order has already been created
The more complete your information is, the faster we can check the process.