When placing orders in our online shop, various Klarna payment methods may be offered to you – depending on the delivery country and Klarna’s individual assessment.
How the payment works
- Select Klarna as the payment method during the ordering process, provided this option is offered to you.
- Klarna will then check which payment method and payment term are available to you.
- After a successful order, you will receive the invoice for your goods from Sport Conrad.
- The information required for payment, the payment term, and the bank details will be provided to you directly by Klarna.
Please transfer the invoice amount exclusively to Klarna and not to Sport Conrad. You will also find a corresponding note on your Sport Conrad invoice.
Why was my Klarna payment declined?
Klarna independently decides whether a payment method is offered or a payment is approved. Sport Conrad only receives information on whether the payment was successfully approved.
We cannot see the reasons for a rejection. In this case, please contact Klarna directly or choose another payment method offered in the online shop.
What happens in the case of a return or cancellation?
In the event of a full or partial return, we will forward the refund to Klarna.
Klarna will then adjust the outstanding invoice amount accordingly. In the case of a full refund, the Klarna claim will be cancelled accordingly.
You can also report your return in your Klarna account or in the Klarna app. This allows the payment to be paused until the return has been processed. Reporting to Klarna is recommended but not mandatory.
Cancellations and subsequent refunds are also automatically forwarded to Klarna by Sport Conrad.
Who can I contact if I have questions?
Please contact Klarna directly if you have questions about:
- the status of your Klarna invoice,
- payments already made,
- payment terms,
- Klarna instalment payments,
- bank or account details of Klarna,
- reminders or debt collection letters,
- pausing a payment.
Sport Conrad does not have access to payments you have made to Klarna and cannot change payment data or payment deadlines at Klarna.
If you have questions about your order, delivery, return, or cancellation, our Customer Service will be happy to assist you.