How do I redeem a discount code?

You can enter a valid discount code during the payment process in the "Voucher code" field.

Then click the orange "REDEEM" button. The discount will be displayed immediately in your order overview.

Only one discount code can be used per order.

How to redeem your discount code

1. Add the desired items to your shopping cart.
2. Proceed to the payment process via "Proceed to checkout".
3. Enter your discount code in the "Voucher code" field.
4. Click the orange "REDEEM" button.
5. Check in the order overview whether the discount has been applied.
6. Then complete your order.

Please ensure correct use of upper and lower case letters and avoid spaces before or after the code when entering it.

What conditions apply to discount codes?

The exact conditions depend on the respective promotion.

For the currently used discount codes, the following conditions apply, for example:

The minimum order value refers exclusively to the merchandise value. Shipping costs are not included.

The respective minimum order value applies from exactly €100 or €200.

Please note:

• Discount codes can also be applied to already reduced items.
• There are generally no excluded brands or product groups.
• Discount codes cannot be used to purchase gift vouchers.
• Only one discount code can be redeemed per order.
• Two discount codes cannot be combined.
• However, a discount code can be used together with a store or online voucher.
• The validity period may vary depending on the promotion.

The conditions of the respective promotion always apply.

Can I redeem the discount code afterwards?

A subsequent credit is possible in exceptional cases.

Please reply immediately to your order confirmation and provide us with the discount code.

Subsequent redemption is only possible as long as your order has not yet been processed.

Once you have received an email from us with the subject

"Status information about your order"

a subsequent credit of the discount code is no longer possible.

What can I do if the discount code does not work?

Please check the following first:

• Has the minimum order value been reached?
• Has the code been entered completely and correctly?
• Has the correct use of upper and lower case letters been observed?
• Are there spaces before or after the code?
• Has the code already been used?
• Has the validity period expired?
• Is another discount code already applied to the order?

When attempting to redeem an invalid or no longer usable code, the online shop may display the message "Voucher expired".

If the discount code still does not work, please contact our Customer Service and send us:

• the complete discount code,
• the name or designation of the promotion,
• a screenshot of your shopping cart.

Open contact form

How do I get the newsletter discount code?

After signing up for the newsletter, you must complete your registration via the confirmation email.

You will then receive the discount code by email. Dispatch usually takes place promptly but can take up to 30 to 60 minutes.

Please also check your spam folder.

The newsletter code is issued only once per email address. The code remains valid until it has been redeemed.

If the code has not arrived after 60 minutes and you wish to complete your order, please enter a corresponding note in the "Order notes" field.

What applies to discount codes from package inserts?

Discount codes are only enclosed in a package as part of certain promotions.

These codes:

• can be used once,
• may also be used by another person,
• and have an expiry date.

The respective promotion conditions must be observed.

What applies to ZUT discount codes?

The ZUT discount code is issued to persons who were registered for the ZUT.

The code is usually valid for about two to three months. No additional verification of participation is required when redeeming.

What happens in the event of a return?

If the remaining merchandise value after a partial return falls below the required minimum order value, the discount will be forfeited.

In this case, the discount amount will be taken into account during the refund and deducted from the refund amount.

Example

• original merchandise value: €120
• newsletter discount: €10
• returned item: €30
• remaining merchandise value: €90

Since the required minimum order value of €100 is not met, you will receive a refund of €20 instead of €30 for the returned item.

In the case of a full return, you will receive the amount you actually paid back.

A discount code already used will not be reactivated after a full return or cancellation.

What happens if Sport Conrad cancels an item?

If an item is cancelled by Sport Conrad and the remaining merchandise value then falls below the required minimum order value, the discount will remain in place as a gesture of goodwill.