We place great value on the flawless quality of items when shipping customer orders. In rare cases, however, a product may show a defect immediately upon delivery or within the statutory warranty period of 2 years. In such a case we will, of course, contact you immediately to find a quick solution. For more information on “Complaints,” please visit the corresponding section on our website here. There you will find detailed information and instructions on how to proceed with a product that needs to be claimed.