You can reset your password directly via the login page of our online shop.
The password reset email is usually sent within a few seconds. Depending on your email provider, delivery may take a little longer.
How to reset your password
- Open the login page of our online shop.
- Click on “Forgot password?”.
Alternatively, you can go directly to the following page:
https://www.sport-conrad.com/passwort-vergessen/
- Enter the email address you use for your Sport-Conrad customer account.
- Enter the displayed verification code.
- Submit the request.
- Open the email from Sport Conrad and click on the link contained within it.
- Set a new password.
After successfully changing your password, you will be automatically logged into your customer account.
How do I recognise the correct email?
The email is usually sent within a few seconds.
Sender: info@sport-conrad.de
Subject: “Your password at the Sport Conrad Shop”
The link in the email is valid for six hours and can only be used once.
What are the requirements for the new password?
Currently, there are no special requirements displayed for the new password.
However, the previous password cannot be used again.
I have not received an email
Please first check:
- whether you entered the correct email address,
- your regular inbox,
- the spam or junk folder,
- whether the spelling of the email address is correct.
The message is usually delivered within a few seconds. Depending on your email provider, it may occasionally take a little longer.
Please wait a few minutes first. Afterwards, you can submit the password request again.
If the email still has not arrived after about an hour, please contact our Customer Service.
Please provide the email address you used. If an error message is displayed, please also send us a screenshot if possible.
The link has expired or does not work
If the link is older than six hours, has already been used, or an error message appears, please request a new email via the “Forgot password?” page.
I no longer have access to my registered email address
In this case, please contact our Customer Service.
Let us know which email address is currently registered in your customer account. We will check the account and assist you with changing your login details.
Important notes
- Use the email address with which you created your customer account.
- Each link can only be used once.
- An expired or already used link cannot be opened again.
- In this case, simply request a new link.
- Customer accounts are not automatically locked due to multiple incorrect login attempts.